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ARVOSKY / Help & legal

Support

Help with forecasts, ArvoSky Plus and your settings.

Updated September 16, 2026

How can we help?

Questions about ArvoSky, a purchase or your data? Email us with “ArvoSky” in the subject.

Contact support

quizel.support@protonmail.com

Include your app version, iOS version and a short description. You can find the app version in Settings. Do not send passwords, complete purchase proofs or precise location details. Redact personal information in screenshots.

Common questions

What is free, and what comes with Plus?

Current weather, the available ten-day forecast including today, daily details and weather graphs are free. ArvoSky Plus adds global precipitation maps with playback, cloud-cover maps and minute precipitation estimates. Available time ranges and coverage depend on the location and source.

How do I restore my purchase?

Open ArvoSky Settings, select ArvoSky Plus and tap “Restore purchases”. Use the same Apple Account used for the subscription and an active internet connection. If Plus remains locked, refresh the weather screen and contact us.

How do I cancel or request a refund?

Cancel in iPhone Settings → your name → Subscriptions, or manage your Apple subscriptions. Deleting the app does not cancel a subscription. Request a refund through Apple; Apple assesses the request. Your statutory rights are unaffected.

What do subscriptions and the trial cost?

The planned German App Store prices are €2.99 per month or €24.99 per year, paid upfront. Eligible customers can receive a seven-day free trial of the annual plan, followed by a paid annual renewal unless cancelled in time. Availability, your local price and the terms shown in Apple’s purchase sheet govern your purchase. Cancel a trial at least 24 hours before it ends if you do not want to be charged.

Why are weather or map data missing?

Check your connection and pull down on the weather screen to refresh. Coverage gaps, delayed data or a temporarily unavailable service can affect the display. Check timestamps and source notices. Weather labelled as a sample is not a real forecast. A blank or unavailable map does not necessarily mean dry weather.

Can I use ArvoSky without sharing my device location?

Yes. Search for a city manually. Location access is optional and can be changed under iPhone Settings → Privacy & Security → Location Services → ArvoSky. ArvoSky does not continuously track your location in the background.

How do I delete my data?

There is no separate ArvoSky account. Saved places and settings are stored on your device and removed when you delete the app. Check your iCloud/device backups if applicable. Cancel subscriptions separately with Apple. Email us about support correspondence or other privacy requests. See Your rights for details.

Are TestFlight purchases charged?

No. Purchases in Apple’s TestFlight environment are simulated and not charged. A TestFlight subscription is not a paid production subscription. Beta features may change before release.

Weather is a prediction. ArvoSky is not an emergency or warning service. Use official warnings and actual observed conditions for safety-critical decisions.

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